Privacy Policy
How PetCare+ collects, uses and protects your information and your pet’s records.
Last updated September 30, 2026
At PetCare+ we take the privacy of you and your pets seriously. This policy explains what personal information we collect when you visit our clinic or use this website, why we collect it and the choices you have.
Information we collect
When you book an appointment or contact us, we collect details such as your name, email address, phone number and postal address, together with information about your pet, including species, breed, age and medical history. When you browse our website we may collect anonymous usage data, such as pages visited and device type, to help us improve the experience.
How we use your information
We use your information to provide veterinary care, manage appointments and reminders, process payments, respond to enquiries and meet our legal and professional obligations. We will only send you marketing messages if you have opted in, and you can unsubscribe at any time.
Sharing your information
We never sell your personal information. We may share it with trusted partners who help us run our clinic, such as laboratories, referral hospitals, payment processors and pet insurers, only when necessary to care for your pet or process your request.
How long we keep it
Clinical records are kept for as long as required by veterinary regulations. Other personal information is kept only for as long as it is needed for the purposes described in this policy.
Your rights
You can ask to access, correct or delete the personal information we hold about you, or object to certain types of processing. To make a request, email hello@petcareplus.com and we will respond within 30 days.
Contact us
If you have any questions about this policy, contact PetCare+, 340 Pine Street, Suite 800, San Francisco, CA 94104, or email hello@petcareplus.com.
